FAQs
Registration & tickets
- Complimentary passes: Exclusively reserved for Vehicle Manufacturers (OEMs). All applications are reviewed by our team prior to confirmation.
- Paid passes: Required for all other industry delegates, service providers, and vendors.
- Speakers & sponsors: You will receive a unique access code to register your pass.
If you're interested in partnering with us or would like to attend as a group, you can find more information on our packages here, or contact freya.english@ultimamedia.com.
For media partnership enquiries please contact registrations@automotivelogistics.media.
At the top of the initial registration page, you will see input boxes for Promo Codes and Access Codes. Enter your code there when registering; your updated rate or ticket option will reflect on the registration summary page.
Please check your spam/junk folder first. If you still cannot locate your confirmation email or invoice within 15 minutes, please reach out to our team at registrations@automotivelogistics.media and we will re-send it to you.
You can amend your personal details or add/remove add-ons at any time. Simply click the "Edit booking / update details" link located in your original confirmation email. If you experience any issues, please contact us at registrations@automotivelogistics.media.
- Transferring a ticket: You can transfer your pass to a colleague at any time prior to the event by clicking the "Edit Booking" link in your confirmation email and updating the attendee details.
- Group bookings: If you booked on behalf of colleagues, please forward their respective confirmation emails to them or update the attendee names via your booking link.
- Substitutions: You may substitute a colleague in your place at any time free of charge by updating your registration.
- Cancellations: Cancellations received in writing 8 or more days prior to the event are eligible for a 90% event credit (less a 10% administrative fee), valid for one year towards another Ultima Media event. No credits or refunds are issued for cancellations made within 7 days of the event.
- Virtual switch: Please note this is an in-person event; virtual ticket options are not available.
If you have additional questions regarding our cancellation policy please contact us at registrations@automotivelogistics.media.
Payments, invoices & billing
We offer two payment options during registration:
- Credit card: Processed securely via Opayo. Please note that a 2.5% surcharge applies to cover credit card processing fees. Upon successful payment, you will instantly receive a confirmation email containing your booking details, payment receipt, and official event ticket.
- Invoice: You will receive a confirmation email with an attached invoice containing all necessary details for bank transfer. Your official event ticket will be issued once full payment has been settled.
Invoice payment is available up until one month prior to the event. Within 30 days of the event, all registrations must be completed via credit card.
Yes. You can enter your PO number directly into the dedicated field on the registration form. If you need to update billing details or add a PO number after booking, you can do so via the link in your confirmation email or by contacting our team at registrations@automotivelogistics.media.
A copy of your invoice/receipt is automatically attached to your registration confirmation email. If you did not receive it or need an updated copy, please email registrations@automotivelogistics.media.
If your payment was successful, you will receive an automated confirmation email and receipt immediately. If you did not receive an email and your payment failed or timed out, your booking was not completed. Please contact us at registrations@automotivelogistics.media to verify before attempting to re-register.
Data privacy & terms
By registering, you consent to receiving updates and event information via email, SMS, or WhatsApp from Ultima Media.
Additionally, your contact information will be shared with our official event partners and sponsors as of the day of the event, who may contact you regarding relevant products, services, and intelligence. You can review full details and manage your opt-out rights via our Privacy Policy.
Because the event takes place in a public venue, photography, video, and audio recording may occur throughout the conference. Ultima Media reserves the right to use event photography and footage featuring your image or likeness in future promotional materials and marketing media.
Onsite logistics, venue & travel
Full venue address details, public transport routes, parking information, and daily registration opening times can be found here.
Please bring a digital copy of your confirmation email/ticket or wallet pass to the main registration desk inside the venue. No, printed tickets are not required. Our team can scan your QR code directly from your smartphone or look up your name at check-in.
The dress code is business casual for the conference.
Event app
App onboarding instructions and activation links will be emailed to all registered attendees closer to the event date - the ALSC Europe 2027 app will officially launch on 22 February 2027. Once logged in, you can view the attendee list, message peers, pre-book one-to-one meetings, and build your personalised agenda.
Ensure you are logging in using the exact email address used during registration. If you still cannot log in or need to correct profile details, please contact registrations@automotivelogistics.media.
Please check your spam/junk folder first. If you still cannot locate your confirmation email or invoice within 15 minutes, please reach out to our team at registrations@automotivelogistics.media and we will re-send it to you.